In their constant focus on efficiency, Riviera Travel noticed that staff were spending ever-increasing amounts of time working on the schedules and the problem that was only going to get worse as sales and turnover increased. Tour Managers had to submit their schedules on paper which had to then be typed up. Not just a significant time investment, but also increasing the risk of human error.
Expenses, debriefs, lost property and incident reports were all previously submitted physically in the past, which had worked well but was increasingly becoming an administrative burden. A more efficient solution was required to enable ongoing business growth.
A second key feature was integration with legacy systems to improve efficiency all round. For the software to be completely trusted by all users, it was critical for the data in the system to be completely accurate. five one two accomplished this successfully by developing a system which worked seamlessly with all existing software.
The system works extremely well, and has further improved the already market-leading efficiency of Riviera Travel. Tour Managers and internal staff have all easily integrated the software into their daily life and the worry about future logistical problems has been eliminated.
The Tour Manager automatically receives PDF receipts / copies of all relevant correspondence – more time and money saving.
As a result five one two have been asked to provide ongoing support and maintenance for other systems for Riviera Travel, including their e-commerce platform, and also provide consultancy to internal development teams.